Refund policy
Refund & Return Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
Eligibility
To be eligible for a return, your Jellyfish Mood Light must be:
- In the same condition you received it
- Unused and in working order
- In its original packaging
- Returned with all included items: lamp, remote, USB cable, and user manual
You’ll also need your order number or proof of purchase.
How to start a return
Email us at support-stavorprogetto@gmail.com with:
- Your order number
- The reason for the return
- Photos if the item is damaged or defective
If your return is approved, we’ll send you return instructions and, when applicable, a return shipping label. Items sent back without contacting us first will not be accepted.
For any return questions, contact us at support-stavorprogetto@gmail.com.
Damages and issues
Please inspect your order when it arrives. Contact us within 48 hours if:
- The item is defective or damaged
- You received the wrong item
- Parts are missing from the box
Include your order number and photos so we can resolve it quickly.
Exceptions / non-returnable items
We cannot accept returns for:
- Items not in original condition (used, damaged by the customer, or missing parts/accessories)
- Items returned without original packaging
- Gift cards
If you’re unsure whether your item qualifies, email us before sending anything back.
Exchanges
The fastest way to get the correct item is to request a return and, once approved, place a new order for the replacement.
European Union — 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.
Your item must be unused, in original packaging, with all accessories included, and you must provide proof of purchase. Contact support-stavorprogetto@gmail.com to start the process.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved or denied.
If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at support-stavorprogetto@gmail.com.
Shipping times (for reference)
US orders typically arrive within 12–15 business days. Return shipping costs and processing may vary depending on the reason for the return; we’ll explain this when we approve your return.
Contact
Email only: support-stavorprogetto@gmail.com
We respond as soon as possible — typically within 24 hours.